McDonald’s Survey on www.mcdvoice.com survey with receipt

42 thoughts on “McDonald’s Survey on www.mcdvoice.com survey with receipt”

1. I’ve tried three times entering the required information, and it tell me I’m not eligible. This is dog poop.

   • Reason check :Each receipt can only be used once. Try a different, unused receipt.
     Expired Receipt – The survey must be taken within 7 days of purchase. Check your receipt date.
     Incorrect Entry – Double-check the store number, KS number, date, and time—make sure you’re entering them exactly as printed.

2. The McDonald’s app is unusable at the restaurant on 47th Ave in Greeley, Colorado. This is the only McDonald’s where I have a problem.

   This problem has been going on for at least six months. I was told it was poor internet connectivity. That problem is solvable- why hasn’t it been solved?

   • We apologize for the ongoing app issue at our 47th Ave location in Greeley. We understand your frustration and appreciate your patience. We will review the connectivity problem and work toward a solution. Thank you for bringing this to our attention.

3. Good service

   • Thank you for your kind words! We’re delighted to hear that you had an excellent experience at our McDonald’s location. Providing great service is our top priority, and we truly appreciate your support.

     We look forward to serving you again soon!

4. Excellent service

5. On 3/5/2025 I stopped at your restaurant at 829 NY RT 146, Clifton Park, NY. I waited in line to order a diet coke. It took 10 minutes waiting in my car to order this. I received my order 20 minutes later. If I did not pay for the soda I would have left. The person taking the order was also the person handing out the orders. This gives a new meaning to “Fast Food”. I hope you will deal with this problem because I will think twice before stopping at this McD’s again.
   Survey # 03091-13660-30525-14001-00014-9
   store #3091
   KS#13
   3/5/2025 02:00pm
   order # 66

   • We sincerely apologize for the long wait time you experienced at our Clifton Park location on 3/5/2025. Fast service is our priority, and we regret that we did not meet your expectations. Your feedback will be shared with our team to improve efficiency.

     We appreciate your patience and hope to serve you better in the future. Thank you for your time and for bringing this to our attention.

6. On March 3, 2025 at 4:15 pm restaurant # is 14210. I ordered a Big Mac meal got it home it was made as a hamburger, I called and the manager told me that they were short handed and that they were training I told her not to take it out on your customers she told me to complain on line and never call again. Couple days before that I had ordered a hamburger happy meal and didn’t even get the hamburger. When I called he didn’t care. I will not be going to this McDonald ever again. If this is the way they treat there customers they don’t deserve my money. I told them if it wasn’t for your customers you wouldn’t have a job. This McDonald’s have gone way down hill it seems like every time I go there they can’t make my food right or I have missing food.

7. burger was excellent and fries were hot and delicious!

   • Glad to hear you had a great meal! Nothing beats a delicious burger and hot fries!

8. Why was I denied access to the survey? I thought maybe on the 1st time that I may have put my number in wrong. But I checked the # the second time and it was correct. I eat at McDonalds frequently.

   • The receipt code being expired (usually valid for 7 days).
     The survey limit being reached (only one per restaurant visit).

9. Manager at Oakval road in Princeton wv was so nice and kind when my quaterpounder did not have cheese on it. Mangers like him are hard to find now days.

   • Great to hear about the excellent service at the Oakval Road McDonald’s in Princeton, WV! Kind and helpful managers make a big difference. Hope he gets the recognition he deserves!

10. I’m am a frequent customer and I think you should know that you’re store at Power Rd and Hampton service is terrible. I ordered foo on line and when I arrived it was still about twenty minutes to get my food, but that not the worst of it the ice cream was delivered about 10 minutes before the sandwiches and needless they were pretty well melted before I got home. When I complained they said sorry and went back in kitchen. Also the soda machine was out of ice and they said they didn’t have time to fill it. I normally don’t complain, but this has happened several times. Just thought you would like to know

    • I’m sorry to hear about your repeated poor experiences at the Power Rd and Hampton McDonald’s. Long waits, melted ice cream, and lack of basic service like ice are unacceptable. Since this has happened multiple times, I recommend sharing your feedback with McDonald’s corporate through their website (www.mcdonalds.com) so they can address the issue

11. this is about your location at 1305 W. 5th St Marysville ohio 43040. You might as well make it a drive thru location only. Since your employees at this location can gives a dam about the public walking in. Those kios’s at the door are useless…and since non of your employees have no customer service skills at all the location should be closed so what if that lobby is half way clean. It does not help your managers will wear a hairnet with gloves and still fix their with the glives still on and go back to handling good and making orders…Its pathetic

    • I’m sorry to hear about your experience at the 1305 W. 5th St. McDonald’s in Marysville, OH. Poor customer service, lack of cleanliness, and improper food handling are serious concerns. I recommend reporting this directly to McDonald’s corporate through their website (www.mcdonalds.com) so they can address these issues appropriately.

12. I placed a mobile order on 3/9/25 order #1932 at 5:04 pm at the Yadkinville location. I was parked in curb side 7. We ordered 1 BBQ Bacon QPC meal with large fry and large drink, 1 spicy McCrispy meal with large fry and large drink, 2 Dbl Filet meals one with xtra tarter, add xtra pickles and lettuce with large fry and large drink, the other with xtra tarter and add xtra pickles with large fry and large drink. When we got home we only had a fish filet not a double fish filet. Tried to call them but no one would pick up. I am down 2 Dbl filets and no one will respond. Use caution when going to the Yadkinville McDonalds!

    • ‘m sorry to hear about your experience at the Yadkinville McDonald’s. Receiving the wrong order and being unable to reach the store is frustrating. I recommend contacting McDonald’s customer service through their website (www.mcdonalds.com) or their app to report the issue and request a resolution. Hopefully, they can address this and improve service at that location

13. Today I attempted to buy one double cheeseburger get one for $1 as advertised however manager on duty said I can’t due to me paying with a $5 gift card? Which I thought was usually applied same as cash? However he changed my order to reg cheese burger bogo $1 and allowed the purchase? I’m confused ? Someone please explain to me? This was at store #31261 in San Antonio, Texas? I also attempted to take survey and for unknown reason it didn’t allow me to? 🤔

    • It’s possible that the point-of-sale (POS) system at that location didn’t allow the promotional discount when paying with a gift card. The manager may have found an alternative way to apply a similar deal by switching to the regular cheeseburger BOGO $1 offer

14. I was really disappointed with the service at the McDonald’s store # 37305 ordered 1 sandwich and 2 teaspoon and waited 30 minutes and finely just got money back.

15. I went through the drive through at restaurant # 318. I ordered 2 sausage burritos and 1 sausage gravy biscuits and headed to work. A couple of blocks away I decided to pull over and eat. The burritos were good. Barely warm. But good. I don’t know about the sausage gravy and biscuits……… because they didn’t give me any plastic ware to eat with. I can’t bring food into where I work. So I had to throw it away. I hate paying for food I can’t eat. And who would put food in a bag and not wonder about something so simple as how is anyone going to eat this?

    • Something as simple as including utensils should be a given. You paid for that meal and should have been able to enjoy it. Definitely worth bringing up to the store or McDonald’s customer service.

16. Not a happy McDonald’s fan rite now. Multiple times I have gone in for breakfast to go and my order is not rite, items missing….by the time I realize I’m in the car and down the road on the way to work….. I guess I can blame myself for not opening the bag to check but I dont think I should have to. It’s not the outside of the bag and they still get it wrong. I get once in a while but it happens enough for me to take the time and complain. Not sure I’ll ever go back…. Lost a customer.

    • You shouldn’t have to double-check your order every time. Consistency matters and it isn’t very pleasant when it’s not there. Hopefully, they improve, but I understand your frustration.

17. It’s not right that you will only 5 surveys be done. Maybe I should only go to McDonald’s 4 times a month. We go to McDonald’s at least once a day. Today not one of my hamburgers were made correctly!!!

    • That sounds really frustrating! You might want to speak with the store manager or contact McDonald’s customer support to address the issue. Your loyalty deserves better service

18. On March 5th at 3:09 in the afternoon at the Wabash McDonald’s restaurant number 3590 on 1300 North Cass Street Wabash Indiana a young lady took my order shoes very helpful and considerate I’ve not had that kind of customer service in a long time it’s like McDonald’s customer service is not that great this lady made my day and I just want to shout out a thank you for hiring such a conscientious person My code on my survey code on my receipt is 03590-02900-30525-15093-00060-8 and the only other information that would probably help you find this lady that help me that afternoon is KS number two side one I wish I knew her name have a good day

    • That’s awesome to hear! You can share your positive feedback directly with McDonald’s through their survey using your receipt code or by calling the store. It’s great to recognize outstanding service!

    • That’s wonderful to hear! You can share your feedback through McDonald’s survey using your receipt code or speak to the store manager so they can recognize her great service. Thanks for spreading positivity

19. Omg! We r on vacation from Mississippi and we decided to stop by this McDonalds to eat and my daughter wanted a Bacon QPC and this is horrible burgers were not fully cooked, I have picture of the uncooked burger but it will not let me upload it. I NEED TO SPEAK TO SOMEONE ASAP !

    • I’m sorry to hear about your experience! You should contact McDonald’s customer service directly through their website or call the location you visited. You can also file a complaint through their official app or social media for a faster response

20. I visited McDonald’s location #11211 this morning 3/15/2025 at approximately 9:17am.. not only was the drive thru service bad but even when speaking with the manager Esperanza EVEN then wasn’t no help at all! She was rude added an item to my order (it’s on my receipt) but I was NEVER given that item. Smh! DO BETTER MCDONALD’S!

    • I’m sorry to hear about your experience! You should contact McDonald’s customer service directly through their website or call the location you visited. You can also file a complaint through their official app or social media for a faster response

21. no ice and short staffed

22. I tried to complete the survey but couldn’t connect issues. Shortly after I start getting call for food allowance government card I asked to opt out but still getting calls. Not good

23. Every time I go to do this survey it goes to a place where it wants my credit card. It clearly says it will not charge it. It’s just needed to create the account what account I have tried to enter five different times and I go through the same thing every time . Michelle is my service person always friendly.It’s

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