McDVoice- McDonald’s Customer Satisfaction Survey

The McDVoice survey is McDonald’s official platform for collecting customer feedback to enhance service quality and customer satisfaction. By participating, you not only help improve the McDonald’s experience but also receive rewards such as discounts or free menu items.​

  • Improve food quality and service
  • Enhance cleanliness and customer satisfaction
  • Train staff and manage operations efficiently

Receipt Details Needed

If your receipt has a 26-digit survey code, enter it directly.

If not, click “If you do not have a 26-digit code” and enter:

  • Store number
  • KS number
  • Date and Time of Visit
  • Order number
  • Amount spent

Start McDVoice Survey (Official)

To Start The McDVoice Survey Online, Follow This Direct And Simple Click on “Start Survey” Button.

Start Survey

McDonald’s Customer Satisfaction Survey Question

General Experience

  1. How satisfied were you with your overall experience at McDonald’s?
    • Very satisfied
    • Satisfied
    • Neutral
    • Dissatisfied
    • Very dissatisfied
  2. How likely are you to recommend McDonald’s to a friend or family member?
    • Very likely
    • Somewhat likely
    • Neutral
    • Somewhat unlikely
    • Very unlikely

Food Quality

  1. How satisfied were you with the taste and quality of your food?
    • Very satisfied
    • Satisfied
    • Neutral
    • Dissatisfied
    • Very dissatisfied
  2. Was your order prepared accurately?
    • Yes, completely
    • Partially correct
    • No, there were mistakes

Speed & Service

  1. How satisfied were you with the speed of service?
    • Very satisfied
    • Satisfied
    • Neutral
    • Dissatisfied
    • Very dissatisfied
  2. How friendly and helpful was the staff?
    • Very friendly
    • Somewhat friendly
    • Neutral
    • Somewhat unfriendly
    • Very unfriendly

Cleanliness & Environment

  1. How clean was the restaurant and dining area?
    • Very clean
    • Somewhat clean
    • Neutral
    • Somewhat dirty
    • Very dirty
  2. Was the restroom clean and well-stocked?
    • Yes, completely
    • Somewhat clean
    • No, it needed attention

Value for Money

  1. How satisfied were you with the value for money of your meal?
    • Very satisfied
    • Satisfied
    • Neutral
    • Dissatisfied
    • Very dissatisfied

Drive-Thru Experience (if applicable)

  1. How satisfied were you with the drive-thru speed and efficiency?
  • Very satisfied
  • Satisfied
  • Neutral
  • Dissatisfied
  • Very dissatisfied
  1. Did you receive all items in your order correctly?
  • Yes, everything was correct
  • No, an item was missing
  • No, an item was incorrect

Additional Feedback

  1. Would you like to leave any additional comments?
  • Yes (Provide a text box)
  • No

About McDonald’s

McDonald’s is a renowned American multinational fast-food chain, founded in 1940 by brothers Richard and Maurice McDonald in San Bernardino, California. Initially a barbecue restaurant, they restructured it in 1948 to focus on a simple menu featuring hamburgers, cheeseburgers, french fries, shakes, and beverages. This streamlined approach emphasized speed, efficiency, and consistency.

In 1954, Ray Kroc, a Multimixer milkshake machine salesman, was impressed by the McDonald brothers’ operation. Recognizing its potential, he became their franchise agent and opened the first McDonald’s franchise in Des Plaines, Illinois, in 1955. Kroc’s vision led him to purchase the company from the McDonald brothers in 1961 for $2.7 million. Under his leadership, McDonald’s expanded rapidly, introducing standardized operations and a franchise model that ensured uniform quality and service across all locations. ​

Today, McDonald’s operates over 40,000 restaurants in more than 100 countries, serving approximately 70 million customers daily. The menu has evolved to include items like chicken sandwiches, salads, desserts, and breakfast options, catering to diverse tastes and preferences. The brand is symbolized by its iconic Golden Arches logo and the mascot, Ronald McDonald. ​

In India, McDonald’s has adapted its menu to respect local dietary preferences and cultural norms, offering a range of vegetarian options and excluding beef and pork products. This localization strategy has contributed to its success in the Indian market. ​

Throughout its history, McDonald’s has played a significant role in shaping the fast-food industry, emphasizing principles of quality, service, cleanliness, and value.

12 comments on “McDVoice- McDonald’s Customer Satisfaction Survey”

  1. I visited your restaurant # 14635 on our way to the Tulip festival today.
    Silas immediately greeted me at the door with a pleasant smile.
    He was super friendly and extremely polite and made a great impression as a valuable representative of your company.
    Good job employeeing such exceptional individuals.

  2. After putting in the survey code and ready to do the survey instead of the survey showing up it said I was not eligible to do the survey because McDonald's limits 5 surveys per month. I have only done one survey last week and that was the first one in Forever that I have done so no way have I done five in a month and it is within the 7 days it says you have to complete the survey

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