Here is a set of multiple-choice questions along with answer options similar to those you might find in a McDVoice customer satisfaction survey
1. How satisfied were you with the overall quality of your food?
- A) Very Satisfied
- B) Satisfied
- C) Neutral
- D) Dissatisfied
- E) Very Dissatisfied
2. How was the speed of service during your visit?
- A) Extremely Fast
- B) Fast
- C) Average
- D) Slow
- E) Very Slow
3. How friendly and helpful were the employees?
- A) Extremely Friendly
- B) Somewhat Friendly
- C) Neutral
- D) Somewhat Unfriendly
- E) Very Unfriendly
4. How clean was the restaurant, including the dining and serving areas?
- A) Very Clean
- B) Mostly Clean
- C) Neutral
- D) Somewhat Unclean
- E) Very Unclean
5. Did you receive exactly what you ordered?
- A) Yes, everything was correct
- B) Some items were missing
- C) Some items were incorrect
- D) Items were both missing and incorrect
6. How was the taste and freshness of your food?
- A) Excellent
- B) Good
- C) Average
- D) Poor
- E) Very Poor
7. How likely are you to visit this McDonald’s location again?
- A) Very Likely
- B) Somewhat Likely
- C) Neutral
- D) Somewhat Unlikely
- E) Very Unlikely
8. How was the temperature of your food when you received it?
- A) Hot and Fresh
- B) Warm
- C) Room Temperature
- D) Cold
9. How would you rate the value for the price of your meal?
- A) Excellent Value
- B) Good Value
- C) Average Value
- D) Poor Value
- E) Very Poor Value
10. Did the restaurant have the item you wanted to order available?
- A) Yes, everything was available
- B) One or more items were unavailable
- C) Many items were unavailable
11. How satisfied were you with the drive-thru or counter experience? (if applicable)
- A) Very Satisfied
- B) Somewhat Satisfied
- C) Neutral
- D) Somewhat Dissatisfied
- E) Very Dissatisfied
12. Would you recommend this McDonald’s location to others?
- A) Definitely
- B) Probably
- C) Not Sure
- D) Probably Not
- E) Definitely Not
13. Did the employees thank you for your visit?
- A) Yes
- B) No
14. How easy was it to place your order?
- A) Very Easy
- B) Somewhat Easy
- C) Neutral
- D) Somewhat Difficult
- E) Very Difficult
15. How often do you visit McDonald’s?
- A) Daily
- B) A few times per week
- C) Once a week
- D) A few times per month
- E) Rarely
16. Did you experience any issues with your visit? (Select all that apply)
- A) Long Wait Time
- B) Incorrect Order
- C) Food Quality Issue
- D) Unavailable Menu Items
- E) Employee Attitude
- F) No Issues
17. What was your order method?
- A) Drive-Thru
- B) Dine-In
- C) Takeout
- D) Delivery
- E) Mobile Order
18. Were the restroom facilities clean? (if applicable)
- A) Yes, very clean
- B) Somewhat clean
- C) Neutral
- D) Somewhat dirty
- E) Very dirty
19. Did you use any promotions or discounts during your visit?
- A) Yes, a coupon
- B) Yes, a mobile app deal
- C) No, I paid full price
20. How would you rate your overall satisfaction with this visit?
- A) Excellent
- B) Good
- C) Neutral
- D) Poor
- E) Very Poor
Releted post
- Why Your Feedback on MCDVoice Matters
- Understanding McDonald’s Customer Satisfaction Measurement Strategy
- McDonald’s Customer Service: How to Resolve Issues and Get Refunds
Conclusion for McDVoice Survey Questions & Answers
The McDVoice Customer Satisfaction Survey is designed to gather valuable feedback from customers about their experience at McDonald’s. The survey covers key aspects such as food quality, service speed, cleanliness, order accuracy, staff behavior, and overall satisfaction.
Through a multiple-choice format, customers provide insights that help McDonald’s improve its offerings and services. The survey typically includes rating scales (e.g., Excellent to Poor), Yes/No questions, and multiple-choice options to assess different areas of the dining experience.
At the end of the survey, customers may receive a validation code to redeem a special offer or discount on their next visit. This incentive-driven approach encourages genuine participation while allowing McDonald’s to enhance customer satisfaction and operational efficiency.
Overall, the McDVoice survey serves as a bridge between customers and the brand, ensuring continuous improvement and a better dining experience for everyone.